Privacy Policy

This Privacy Policy describes how Roomcai, a brand of OLO Technology LLC, collects, uses, and discloses personal information when you use our website or services.

Information We Collect

  • Personal Information: When you make a reservation or inquiry, we may collect personal information such as your name, email address, phone number, billing address, and payment information.
  • Booking Details: We collect information about your reservation details, including the dates of your stay, room preferences, special requests, and any other information relevant to your booking.
  • Communications: We may collect and store any communications between you and our customer support team or hosts, including emails, messages, and phone calls.
  • Usage Data: We automatically collect information about how you interact with our website, such as your IP address, browser type, pages visited, and referring website.
     

How We Use Your Information
We use the information we collect for the following purposes:
 

  • Booking and Reservations: To process your reservations, communicate with you about your bookings, and provide you with customer support.
  • Improving Our Services: To analyze usage data and feedback to improve our website, services, and customer experience.
  • Marketing and Promotions: With your consent, we may send you marketing communications about our services, promotions, and special offers.
     

Data Sharing and Disclosure
We may share your personal information with the following parties:
 

  • Homestay Hosts: We share booking details with the hosts of the homestays you book to facilitate your stay.
  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing customer support.
  • Legal Compliance: We may disclose your information when required by law, to respond to legal requests, or to protect our rights or the safety of others.
     

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
 

  • Access and Correction: You have the right to access and update your personal information. You may also request that we correct any inaccuracies or delete your information.
  • Marketing Preferences: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the emails or contacting us directly.
     

Contact Us
If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at [email protected]

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or contacting you directly.