Frequently Asked Questions (FAQ)

1. How do I make a reservation?

To make a reservation, simply browse our website to find the perfect homestay accommodation for your needs. Once you've found a listing you like, click on the "Book Now" button and follow the instructions to complete your reservation.

2. What payment methods do you accept?

We accept payments via credit card, debit card, and other secure payment methods. All payments are processed securely through our website to ensure the safety of your personal information.

3. Can I cancel or modify my reservation?

Cancellation and modification policies vary depending on the specific homestay listing and host. Please refer to the cancellation policy stated on the booking page for the accommodation you've selected. If you need assistance with canceling or modifying your reservation, please contact our customer support team.

4. What amenities are included in the homestay accommodations?

Each homestay listing may offer different amenities, so be sure to check the listing details for specific information. Common amenities may include Wi-Fi, kitchen facilities, laundry access, and more.

5. What should I do if I encounter an issue during my stay?

If you encounter any issues during your stay, please contact our customer support team immediately. We are here to assist you with any questions or concerns you may have and will work to resolve the issue as quickly as possible.

6. Can I request special accommodations or services?

Yes, we strive to accommodate our guests' needs to the best of our ability. If you have any special requests or requirements, please let us know when making your reservation, and we will do our best to fulfill them.

7. How do I contact customer support?

If you need assistance or have any questions, you can reach our customer support team by  phone or email.

8. How can I provide feedback about my stay?

We value your feedback and appreciate hearing about your experience. You can leave a review for your homestay accommodation on our website or contact our customer support team directly to provide feedback.

9. Is my personal information secure?

Yes, we take the security of your personal information seriously. We use industry-standard security measures to protect your data and ensure that it is handled securely in accordance with our privacy policy.

10. Do you offer long-term rental options?

Yes, many of our homestay accommodations offer long-term rental options for guests looking to stay for an extended period. Please check the listing details or contact us for more information about long-term rental options.